Privacy Policy
Last updated: 17 September 2026
Asset 3D is a trading name of R24 Services Pty Ltd. In this Privacy Policy, “Asset 3D”, “we”, “us” and “our” refer to R24 Services Pty Ltd trading as Asset 3D.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, purchase a product or engage us to provide services.
Personal information we collect
Depending on how you interact with us, we may collect:
Your name, business name, position and contact details
Billing, delivery and transaction information
Details about products, services, projects or properties you enquire about
Information provided through website forms, emails, telephone calls or other communications
Project files, photographs, building information and other materials provided to deliver our services
Images in which individuals may be incidentally captured while we are documenting a property or site
Technical website information such as your IP address, browser, device, pages visited and website interactions
Marketing preferences and other information you choose to provide
Payment information may be processed by third-party payment providers. Asset 3D does not generally receive or store your complete payment-card details.
How we collect information
We may collect personal information:
Directly from you when you contact us, request a quote, place an order or engage our services
Through our website, enquiry forms and online store
During site inspections, property capture and project delivery
From clients, contractors, referral partners or other parties where you have authorised the disclosure or where it is otherwise lawful
Automatically through cookies, analytics and similar website technologies
How we use personal information
We may use personal information to:
Respond to enquiries and prepare quotations
Process orders, payments and deliveries
Schedule and deliver camera sales, capture, training, BIM and related services
Communicate with clients about projects, products and support
Maintain business, transaction and project records
Improve our website, products and services
Manage security, fraud prevention and legal obligations
Send relevant updates or marketing communications where permitted
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Disclosure of personal information
We may disclose personal information to:
Employees, contractors and service providers assisting us with business operations or project delivery
Website hosting, ecommerce, payment, analytics and technology providers
Couriers, logistics providers and product suppliers
BIM, drafting, data-processing and other project delivery partners
Professional advisers such as accountants, insurers and legal advisers
Government agencies, regulators or law-enforcement bodies where required or authorised by law
Another organisation in connection with a proposed or completed business sale, restructure or transfer
We do not sell personal information.
Overseas service providers
Some technology, hosting, analytics, payment or project-delivery providers may store or process information outside Australia. The countries involved may vary according to the providers used.
Where required, we take reasonable steps to ensure overseas recipients handle personal information appropriately.
Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, understand website usage, improve performance and support marketing activities.
You can restrict or disable cookies through your browser settings. Some website functions may not work correctly if cookies are disabled.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information is retained only for as long as reasonably required for the purposes for which it was collected, including business, taxation, insurance and legal requirements. Information that is no longer required may be securely deleted, destroyed or de-identified.
No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where appropriate.
Privacy enquiries and complaints
If you have a question, request or complaint concerning your personal information, please contact us:
Asset 3D
R24 Services Pty Ltd
Phone: 0428 159 176
Website: www.asset3d.com.au/contact
We will review privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
Changes to this Privacy Policy
We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this website with its latest revision date.